Privacy policy

Effective Date: 15 Sep 2025
Website: https://falwaala.in/
Business Name: Falwaala

At Falwaala, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Personal details: Name, email address, phone number, delivery address

  • Payment details: Collected securely through Razorpay; we do not store your card or UPI details

  • Usage data: Browser type, IP address, pages visited, time spent — used for improving site performance

2. How We Use Your Information

We use your information to:

  • Process and deliver your fruit orders

  • Send order confirmations and delivery updates

  • Respond to customer queries or complaints

  • Improve our website, services, and user experience

  • Comply with legal or regulatory obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

  • Trusted delivery partners to fulfill your order

  • Payment gateways (e.g., Razorpay) to securely process transactions

  • Law enforcement if required by law or legal process

4. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure.

5. Cookies

Our website may use cookies to improve your browsing experience. You can choose to disable cookies via your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Withdraw consent (where applicable)

To make such requests, email us at info@falwaala.in

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:
Email: info@falwaala.in
Phone: 7528055986