Refund Policy

Effective Date: 15 January 2025
Website: https://falwaala.in/
Business Name: Falwaala

At Falwaala, we take great care in delivering fresh, high-quality fruits to our customers. Due to the perishable nature of our products, our cancellation and refund policy is as follows:

1. Order Cancellation

  • Orders can only be cancelled within 1 hour of placing the order.

  • Once the order is packed or dispatched, cancellation is not allowed.

  • To request a cancellation, please contact us immediately at 7528055986 or email info@falwaala.in.

2. Refunds

  • No refunds will be issued for fresh fruits once delivered, unless the item is damaged, spoiled, or incorrect at the time of delivery.

  • In such cases, you must notify us within 2 hours of receiving the order, along with clear photos as proof.

  • After verification, we will offer a replacement or issue a refund to your original payment method.

3. Non-Refundable Situations

We do not offer refunds in the following situations:

  • Incorrect delivery address or phone number provided

  • Failure to receive the order at the time of delivery

  • Quality issues reported after 2 hours of delivery

  • Change of mind after order is delivered

4. Refund Processing

  • Approved refunds will be processed within 5–7 business days.

  • The time it takes to reflect in your account may vary depending on your bank or payment provider.

5. Contact Us

For any issues related to cancellations or refunds, please contact:
Email: info@falwaala.in
Phone: 7528055986

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