Terms and conditions
Effective Date: 15 January 2025
Website: https://falwaala.in/
Business Name: Falwaala
Welcome to Falwaala! By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before placing any order.
1. Use of Website
This website is intended to provide customers with a convenient way to purchase fresh fruits online. You agree to use the site for lawful purposes and in a manner that does not infringe the rights of or restrict the use of the site by any third party.
2. Product Information
We take great care in sourcing and delivering high-quality fresh fruits. Product images are for illustrative purposes, and actual items may vary slightly in appearance, size, or packaging. All prices are listed in INR and include applicable taxes.
3. Orders and Payments
Orders must be placed through our official website.
Payments can be made securely through Razorpay using credit/debit cards, UPI, wallets, or net banking.
Orders are confirmed only after successful payment.
Once confirmed, orders cannot be modified or cancelled.
4. Delivery
We deliver fresh fruits to selected pin codes.
Delivery timelines are mentioned during checkout but may vary due to weather, supply issues, or other unforeseen circumstances.
We are not responsible for delays caused by third-party logistics providers.
5. Returns and Refunds
Due to the perishable nature of fresh fruits, we do not accept returns.
If your order is damaged, spoiled, or incorrect, please contact us within 2 hours of delivery with a photo of the issue.
Valid complaints will be processed with either a replacement or refund as per our discretion.
6. User Responsibilities
You agree to provide accurate information during ordering and not misuse or attempt to disrupt the functionality of the website.
7. Limitation of Liability
Falwaala shall not be held responsible for any indirect, incidental, or consequential damages arising out of the use of this website or purchase of our products.
8. Contact Us
For any queries or support, please email us at: info@falwaala.in or call: 7528055986